It seems hoteliers are becoming an increasingly elusive bunch, their millions-of-pounds-worth of business deals and hotel savoir-faire elevating them above the status of us mere mortals, crouching on the floor until the god-like beings decide to throw a morsel of knowledge our way.
At least that's what a certain businessman's PA would have people believe. After a recent friendly attempt to get to know this hotel-guru from the provinces, the person in question was told by his PA that she had "never heard of" them. She then proceeded to detail all the reasons why the man would not want to speak to them...
He's "extremely busy" (accepted), he's "not on the premises often" (permissible). Then came the belters, "He's a very important man" (...), "He runs multi-million pound businesses" (ok...)
and finally the fist-bitingingly embarrassing clincher "You asking him about hotels is like asking Sir Alan Sugar for advice about computers!"
It was all the caller in question could do to stifle their laughter and not tell this gloriously
self-important woman "YOU'RE FIRED!"
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Interesting. Maybe my experience can trump that. I had a problem with a major retailer and decided to contacte the CEO's office. I certainly didn't expect to talk directly to the CEO, that would be arrogant, but hoped to get through to a lackey who would at least have the clout to stir up this retailer's indolent customer service department. Surprise! I actually got through to the CEO's PA who haughtliy pronounced that 'he never speaks to customers'. Is this a retailer keeping in touch with its customers? I do not intend to tell you who this retailer is with a flagship store on Oxford St and whose staff are all partners and who own a food retail chain.