Robyn Jones on customer service that went too far

Charlton House chief executive Robyn Jones has got in touch with Kitchen Rat to share an amusing tale of customer service that went a little too far.

"On arriving at the Vineyard at Stockcross (the two Michelin-starred restaurant in Berkshire) last Friday for a dinner with friends, we were welcomed by the front of house manager wishing to relieve us of our warm winter coats," Jones recalls. So far so good.

"I handed over my shawl whereby he just stood and waited for me to pass over my next layer." Here's where standards begin to drop.

"I was in fact wearing a 'coat dress' with very little underneath!" Jones adds. "I declined the gentleman's kind offer but did wonder whether the Friday night entertainment had failed to show?!"

Vineyard MD Andrew McKenzie has admitted the operation's business model will have to be more flexible to cope with the recession, but we're not sure naked customers is the way forward.