So you think keeping your customers happy is hard, do you?

So you think keeping your customers happy is increasingly hard in this recessional times, do you?

Well how about the prospect of setting back the peace process in Northern Ireland a few years, over something as seemingly innocuous as your choice of flowers? Not grumbling now are you...

One shit,shit, shit! moment happened to Colin Prentice and team at the Northern Ireland Assembly at Stormont in the not too distant past.

Prentice and his team, professional to their core, provide a range of services as Eurest Services at the Parliment Buildings in east Belfast, including putting out the flowers.

However, on one occassion a garland of lilies was put up in the building as part of the day-to-day service. Very nice, you may think, but the lilly is of course a symbol for nationalists of the Easter Rising. Not so nice.

Luckily it was spotted and removed before politicans from either side of the political divide noticed, avoiding any rumptions, accusations of favouritism or broadsides from Ian Paisley.

Although people love their coffee, I doubt you get that sort of fallout if you added milk by mistake to a customer's Americano in Starbucks.

For more see A Minute on the Clock this week in Caterer.

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